[mythtvnz] Aleutia H1

[Steve V]

From: Mark de Reeper <mark.dereeper at gmail.com>
To: MythTV in NZ <mythtvnz at lists.linuxnut.co.nz>
Sent: Tuesday, 4 August, 2009 7:56:14 AM
Subject: Re: [mythtvnz] Aleutia H1

Bummer, looks like a really neat package. I hope you get it sorted but it does sound like you are getting the run-around.

Mark


On Mon, Aug 3, 2009 at 9:59 PM, Hamish Tweedie <htweedie at gmail.com> wrote:
>
>  I just thought I would alert everybody to my experiences with Aleutia (should perhaps post to the Mythtv User list as well).
>>
>>  Not that I want to bag a brand/supplier supporting the HTPC area but I think customers are at least entitled to receive what they have paid for. 
>>
>>  Upon seeing the listing for the H1 I took the chance and rder one in late May. Aleutia then notified me that the board from Zotac were delayed until late June. Fair enough and I waited for the revised delivery. Michael Rosenberg from Aleutia was responsive enough to my updates and apologetic about the delay. They updated their webiste to say shipments would be delayed which appeared to suggest that they were taking this sensibly and being responsible/reasonable advising customers.
>>
>>  Waited and then when the June deadline I emailed. Delivery was then delayed until 6 July. Waited a couple of weeks for the promised DHL/UPS shipment and still no show.
>>
>>  Emailed Michael again and he confirmed it had shipped and would supply the UPS tracking number I had asked for.  Again nothing showed up via UPS or the promised email with the tracking number so I could check if something was in transit (we live on a street name of which there are 3 with the same name in Wellington, so the couriers/postal service can mis deliver so contacting UPS seemed the reasonable thing to do).
>>
>>  Again a couple more emails to Michael saying that given the length of time and the lack of reponse/tracking number I had no alternative to dispute the transaction. Still no repsonse to date.
>>
>>  Logged a dispute with BNZ and they are investigating. It was paid via Paypal and as it is over 45 days can't dispute with them (usual shitty service with Payal .. still wonder why I give them my business).
>>
>>  So long story short ... looks to be an interesting product. I accept that things happen and delays can occur, and the communications looked good from Aleutia.. The follow through and lack of resolution is abysmal! I'd steer clear, but interested in anybody elses experience with Aleutia? I'm not sure if mine is an isolated case with a crappy service standard or Aleutia have some sort of financial problems and are indulging in fraud in their final days.
>>
>>  Hamish
>>
>>
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>>
>>
>I've had great service buying my Zotac board from nice gear here in NZ. If you don't get the Aleutia board and you still want to go Zotac check out www.nicegear.co.nz . 
>
>If you were buying the Hotel solution because you wanted something built up - rather than buying the parts and putting it together yourself, nice gear may have an option for a built up unit (ask if it is still an option). Otherwise if you need a hand to put a unit together, get in touch, I am in in Wellington and would be happy to help.
>
>Cheers Steve
>
>


      
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