[mythtvnz] Aleutia H1

[Mark de Reeper]

Bummer, looks like a really neat package. I hope you get it sorted but it
does sound like you are getting the run-around.

Mark

On Mon, Aug 3, 2009 at 9:59 PM, Hamish Tweedie <htweedie at gmail.com> wrote:

>   I just thought I would alert everybody to my experiences with Aleutia
> (should perhaps post to the Mythtv User list as well).
>
>   Not that I want to bag a brand/supplier supporting the HTPC area but I
> think customers are at least entitled to receive what they have paid for.
>
>   Upon seeing the listing for the H1 I took the chance and rder one in late
> May. Aleutia then notified me that the board from Zotac were delayed until
> late June. Fair enough and I waited for the revised delivery. Michael
> Rosenberg from Aleutia was responsive enough to my updates and apologetic
> about the delay. They updated their webiste to say shipments would be
> delayed which appeared to suggest that they were taking this sensibly and
> being responsible/reasonable advising customers.
>
>   Waited and then when the June deadline I emailed. Delivery was then
> delayed until 6 July. Waited a couple of weeks for the promised DHL/UPS
> shipment and still no show.
>
>   Emailed Michael again and he confirmed it had shipped and would supply
> the UPS tracking number I had asked for.  Again nothing showed up via UPS or
> the promised email with the tracking number so I could check if something
> was in transit (we live on a street name of which there are 3 with the same
> name in Wellington, so the couriers/postal service can mis deliver so
> contacting UPS seemed the reasonable thing to do).
>
>   Again a couple more emails to Michael saying that given the length of
> time and the lack of reponse/tracking number I had no alternative to dispute
> the transaction. Still no repsonse to date.
>
>   Logged a dispute with BNZ and they are investigating. It was paid via
> Paypal and as it is over 45 days can't dispute with them (usual shitty
> service with Payal .. still wonder why I give them my business).
>
>   So long story short ... looks to be an interesting product. I accept that
> things happen and delays can occur, and the communications looked good from
> Aleutia. The follow through and lack of resolution is abysmal! I'd steer
> clear, but interested in anybody elses experience with Aleutia? I'm not sure
> if mine is an isolated case with a crappy service standard or Aleutia have
> some sort of financial problems and are indulging in fraud in their final
> days.
>
>   Hamish
>
>
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