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<a href="http://www.youtube.com/watch?v=poHDf7u-DwM">
http://www.youtube.com/watch?v=poHDf7u-DwM</a> - possibly one of my all
time favourite videos (just under 10 mins).<br><br>
Mr.Sutherland appeared on TED a few years ago, a fellow Brit. with a keen
sense of humour, lots of common sense, interest in consumer behaviour,
and some lovely observations about psychology.<br><br>
"forget all this technology, what does the consumer really want
?"<br><br>
Just about as un-Dilbert as you can get, and lovely with it.<br><br>
Most interested to see how it is received by this group :)<br><br>
-Mark<br>
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